Refund Policy
Refund and cancellation terms for paid consulting engagements with Vector Arc Consulting.
Last updated: 22 October 2026
Vector Arc Consulting sells professional services, not physical goods. This policy applies to fees paid under a statement of work (SOW).
Eligibility
- Deposits: If you cancel before work starts and we have not committed reserved hours, the deposit is refunded minus any non-recoverable third-party costs disclosed in the SOW.
- Milestone billing: Completed milestones are non-refundable. If we fail to deliver an agreed milestone deliverable, you may request a partial refund or rework at no additional fee.
- Advisory blocks: Unused prepaid hours within their validity period (typically 6 months from purchase — proposed, pending business confirmation) may be refunded at 80% of the hourly rate, or applied to a future SOW.
Non-refundable items
Expenses already incurred (travel booked, paid tooling), work performed and accepted, and rush fees explicitly marked non-refundable in the SOW.
How to request a refund
Email info@vector-arc.digital with your SOW reference, invoice number, and reason. We acknowledge within 5 business days and decide within 15 business days (proposed timelines — pending business confirmation).
Processing
Approved refunds are returned via the original payment method within 14 business days where banking rules allow.
Cancellations and rescheduling
Workshops may be rescheduled once with at least 48 hours notice. No-shows for scheduled sessions may forfeit that session’s fee if stated in the SOW.
Contact
Vector Arc Consulting Co., Ltd. · +66-2-000-1602 · info@vector-arc.digital · Tax ID: 0105971059575